Terms of Service

DRAFT — LAST UPDATED: NOT YET FINALISED

This is a starting-point draft, not a substitute for advice from a solicitor. Have this reviewed before relying on it with real paying customers, and fill in the placeholder details marked in [brackets] below.

1. What LandlordClock is

LandlordClock ("we", "us", "the Service") is a reminder tool that helps UK landlords track when gas safety checks, EICR inspections, EPC assessments, alarm tests, and HMO licences are due. It is a reminder aid only — it is not legal advice, and it does not guarantee your compliance with any law or regulation. You remain solely responsible for meeting your legal obligations as a landlord.

2. No guarantee of delivery

We do our best to send reminder emails on time, but we do not guarantee that any reminder will be delivered, or delivered on time. Email delivery can fail for reasons outside our control (spam filters, an out-of-date email address, service outages). You should not rely on LandlordClock as your only method of tracking compliance deadlines.

3. Your account

You must provide accurate information when creating an account.
You're responsible for keeping your login details secure.
One account is intended for one landlord or letting business — contact us if you need multiple people accessing the same account.

4. Subscription and billing

New accounts get a 14-day free trial.
After the trial, the Service is billed at £19.99/month (or the current listed price), charged automatically via Stripe until you cancel.
You can cancel at any time; you'll keep access until the end of the billing period you've already paid for.
[Refund policy — decide and state clearly, e.g. "no refunds for partial months" or "pro-rated refunds available on request."]
We may change pricing with reasonable advance notice.

5. Acceptable use

Don't use the Service to store information you don't have the right to store, attempt to disrupt or reverse-engineer it, or use it for anything unlawful.

6. Limitation of liability

To the maximum extent permitted by law, LandlordClock is provided "as is". We are not liable for any fines, losses, or damages arising from missed compliance deadlines, failed or delayed reminders, or your reliance on information within the Service. [This clause needs a solicitor's review — the enforceability of liability exclusions against consumers/small businesses in England & Wales has specific rules under the Consumer Rights Act 2015 and UCTA 1977.]

7. Ending your account

You can close your account at any time. We may suspend or close accounts that breach these terms or that we reasonably believe are being used fraudulently.

8. Changes to these terms

We may update these terms from time to time. We'll let you know of material changes by email or via the Service.

9. Governing law

These terms are governed by the laws of England and Wales.

10. Contact

Questions about these terms: [insert real contact email — e.g. hello@landlordclock.co.uk]
[Insert legal entity name and company number if trading as a limited company, or your name if operating as a sole trader.]